CRM
Proximity
Cloud-hosted (Bedrock/Vertex/Azure)
Models
OpenAI · GPTAnthropic · Claude
Cloud · datastore
Multi-CloudOracle (primary multitenant relational database for core CRM instances)Custom multitenant metadata store on top of OraclePostgreSQL (in parts of Hyperforce/public cloud services, inferred from prior record and common cloud RDBMS usage)[4]Kafka (Ajna platform for event streaming and data pipelines)[8]HDFS/Hadoop (DeepSea analytics platform consuming Kafka streams)[8]Time-series store (Argus, internal monitoring/metrics)[8]
Compliance
Multitenant isolation with org-level data segregation and encryption keys[3][10]Hyperforce regional deployment for data residency and regulatory compliance[1][2][4]Zero-trust oriented access controls and strong identity/permission model (role hierarchy, permission sets, Shield encryption)[12][18]Multi-AZ high-availability with disaster recovery across paired data centers/regions[4][7][10]
Architecture
Salesforce runs a proprietary, metadata-driven, multitenant application stack (Superpods, instances, orgs) on its Hyperforce infrastructure spanning its own data centers and leading public clouds, with a single logical multitenant database per instance and stateless app servers layered above it.[2][4][7][10] Around this core, it operates a hybrid data and streaming platform (Ajna Kafka, Hadoop/HDFS, monitoring stacks) and integrates external warehouses like Snowflake for Data Cloud and analytics workloads.[8][17]