Enterprise · Multi-Cloud
ServiceNow
ServiceNow runs a proprietary SaaS platform across hyperscaler regions on AWS, Azure, and GCP, plus sovereign-cloud deployments, with a custom database layer (RaptorDB on PostgreSQL) replacing MariaDB/MySQL for most instances.[7][8] Its architecture is tightly integrated with NVIDIA NeMo microservices and GPU infrastructure for training and inference of its Apriel/Nemotron family of open models, while exposing workflow, observability, and discovery services over these multi-cloud foundations.[2][4][5][8]
Foundation proximity: Native (own / self-hosted weights)
Foundational models & how they consume them
PrimaryApriel 2.0 (Apriel Nemotron open model family)· ServiceNow + NVIDIA · Native (own / self-hosted weights)
SecondaryNow LLM / ServiceNow reasoning models (enterprise workflow-focused)· ServiceNow · Native (own / self-hosted weights)
TertiaryNVIDIA NeMo microservices (reasoning, data processing, guardrailed workflows)· NVIDIA (integrated into ServiceNow Workflow Data Fabric) · Direct API
TertiaryStarCoder2 (3B code model variant trained by ServiceNow)· ServiceNow (in collaboration with Hugging Face and NVIDIA) · Native (own / self-hosted weights)
TertiaryStarCoder2 (7B model)· Hugging Face · Direct API
TertiaryStarCoder2 (15B model on NVIDIA accelerated infrastructure)· NVIDIA · Direct API
Cloud & datastore
Multi-CloudRaptorDB (proprietary engine built on PostgreSQL)[7]PostgreSQL (underlying basis for RaptorDB)[7]MariaDB (legacy / still referenced as backend DB)[1]MySQL-compatible relational database (historical / variant of MySQL)[1][11]Compliance
FedRAMP High (via AWS GovCloud and Azure Government sovereign deployments)[8]DoD IL5 (via AWS GovCloud for US defense workloads)[8]EU/UK/Saudi/India/Australia sovereign cloud posture (regulator-driven RFP compliance)[8]Similar companies
SAPOracleExplore
FAQ
Does ServiceNow use a foundational AI model?
ServiceNow uses Apriel 2.0 (Apriel Nemotron open model family), Now LLM / ServiceNow reasoning models (enterprise workflow-focused), NVIDIA NeMo microservices (reasoning, data processing, guardrailed workflows), StarCoder2 (3B code model variant trained by ServiceNow), StarCoder2 (7B model), StarCoder2 (15B model on NVIDIA accelerated infrastructure) (Native (own / self-hosted weights)).
What cloud does ServiceNow run on?
ServiceNow runs on Multi-Cloud.
What database does ServiceNow use?
ServiceNow uses RaptorDB (proprietary engine built on PostgreSQL)[7], PostgreSQL (underlying basis for RaptorDB)[7], MariaDB (legacy / still referenced as backend DB)[1], MySQL-compatible relational database (historical / variant of MySQL)[1][11].
How close does ServiceNow run to the foundational model?
ServiceNow is Native (own / self-hosted weights) — close to the metal, so cheaper tokens and more control over outputs.
Sources
servicenow.com ↗Also on the map
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Architecture inferred from public sources · confidence medium · verify before betting on a detail.