Enterprise
Proximity
Native (own / self-hosted weights)
Models
proprietary / self-built modelsAnthropic · ClaudeOpenAI · GPTMistral
Cloud · datastore
HybridHANA
Compliance
SOC 2ISO 27001
Architecture
Joule is multi-model: SAP’s own ABAP LLM plus a Generative AI Hub fronting OpenAI, Gemini, Anthropic (Claude powers Joule agents), Llama, and sovereign Mistral/Cohere on SAP cloud.
Enterprise
Proximity
Native (own / self-hosted weights)
Models
NVIDIA · Nemotronproprietary / self-built models
Cloud · datastore
Multi-CloudRaptorDB (proprietary engine built on PostgreSQL)[7]PostgreSQL (underlying basis for RaptorDB)[7]MariaDB (legacy / still referenced as backend DB)[1]MySQL-compatible relational database (historical / variant of MySQL)[1][11]
Compliance
FedRAMP High (via AWS GovCloud and Azure Government sovereign deployments)[8]DoD IL5 (via AWS GovCloud for US defense workloads)[8]EU/UK/Saudi/India/Australia sovereign cloud posture (regulator-driven RFP compliance)[8]
Architecture
ServiceNow runs a proprietary SaaS platform across hyperscaler regions on AWS, Azure, and GCP, plus sovereign-cloud deployments, with a custom database layer (RaptorDB on PostgreSQL) replacing MariaDB/MySQL for most instances.[7][8] Its architecture is tightly integrated with NVIDIA NeMo microservices and GPU infrastructure for training and inference of its Apriel/Nemotron family of open models, while exposing workflow, observability, and discovery services over these multi-cloud foundations.[2][4][5][8]